Frequently asked questions
Answers to the common questions about buying, licensing and support.
How do I download my files after purchasing?
After a successful payment the product appears in your dashboard under licenses and downloads, where you can get a secure download link.
Which payment methods are supported?
Rial payments with any Shetab card, crypto payments, and payment through a WordPress site connected to a bank gateway.
How is a license issued?
For paid products a dedicated license is issued once the payment is confirmed. Some subscription products unlock access based on your active subscription instead.
Do I still pay for a product if I have an active subscription?
It depends on the product pricing: some products are fully subscription-based, others use a “subscription + fee” model.
Do the products get updated?
Yes — new versions of the products you bought appear in your dashboard under downloads, and supported products offer both Stable and Insider channels.
What is a trial version?
Some products offer a time-limited trial. When a trial is enabled you can download the trial file from your dashboard.
How do I become a seller?
Submit a request from the “Become a seller” page. Once the site admin approves your documents (KYC), the seller panel is enabled for you.
What should I do if a download or payment fails?
Report the problem through the support ticket system in your dashboard and our specialists will look into it as soon as possible.